Resolve to Serve Stories: Insight Counseling Centers

At Insight Counseling Centers, VIPs are more than just celebrities (though they’re still very important people). Volunteer Intake Practitioners (VIPs) serve as the front line for Insight. They field callers’ questions, conduct intake interviews, and match new clients with the right mental health professionals.

Formerly known as the Pastoral Counseling Centers of Tennessee, Insight Counseling Centers offers spiritually integrative counseling services for individuals, couples, and families. The organization also offers training and mental health awareness education.

Victoria Driver, one of Insight Counseling Centers' first VIPs
Victoria Driver, one of Insight Counseling Centers’ first VIPs

As one of the first volunteers in the Intake Department, VIP Victoria Driver began taking potential clients’ phone calls. Victoria learned Insight’s electronic medical records software in order to enter client information and make appointments, and then offered to help Insight’s Financial Coordinator, Brydget Carrillo, with additional tasks. Driver developed an integral front-of-house role to include indispensable behind-the-scenes service.

“We rely on her, and she does not disappoint,” Carrillo said of Driver. “Whenever I volunteer, Victoria is the person I want to emulate.”

While volunteers support Insight, Insight supports its volunteers. Many VIPs hope to someday become counselors themselves, and Insight gives them practical experience in a unique and progressive agency. Volunteers also often connect with Insight’s mission because their family members, or they themselves, have healed through counseling. At Insight, they’re able to give back the life-changing and life-saving service they received.

Volunteers like Driver have helped extend Insight’s reach in Middle Tennessee. Since 1985, Insight has expanded to eight centers throughout the area and delivers 5,000 hours of counseling each year. Insight’s Advisory Council meets monthly to promote community outreach and to fundraise for the organization’s financial assistance program. In 2016, volunteers on the council contributed to a 46 percent increase to the financial assistance provided between 2015 and 2016.

 Insight Counseling Centers provides quality, spiritually integrative mental health counseling services for individuals, couples, and families; training for professionals; and mental health awareness education for communities in Middle Tennessee. Browse all volunteer opportunities with Insight here.

Photos courtesy of Insight Counseling Centers.

 

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